COMPLAINTS COMMISSION

The Independent Agency for Quality Assurance in Education operates in accordance with the principles of transparency and accountability set out in the IQAA Strategy. This implies that there are clear and published procedures for responding to complaints from educational organizations that disagree with the comments and recommendations of a team of external experts. A complaint is an expression of dissatisfaction with the quality of services, the actions of the agency's coordinators or members of the IQAA external expert group.

The Agency has a separate complaint procedure. Consideration of the complaint of educational organizations allows you to identify violations committed during the external audit and offers recommendations for their elimination. The review of claims allows you to monitor and evaluate the effectiveness of the procedures used, maintain the openness and responsibility of the Agency's employees, and is part of a strategy aimed at improving the quality of the work of IQAA and expert commissions.

Aitimov Bolat Zholdasbekovich

Head of the Department of Criminal Law Disciplines, Zhetysu State University named after I. Zhansugurov, PhD

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Education:
- Kh.A.Yassawi International Kazakh-Turkish University (1999);
- Korkyt Ata Kyzylorda State University (2005);
- Master's degree program of the Kh.A.Yassawi International Kazakh-Turkish University (2010);
- PhD of Zhetysu State University named after I.Zhansugurov (2016).
Work experience:
- Head of laboratory, Senior Lecturer, Deputy Dean of Kyzylorda state University named after Korkyt (2006 - 2013);
- Lawyer, legal consultant in different organizations: the International Center for Nonprofit Law of the RK in Almaty, the Representative office of the International Charity Fund "Children of Chernobyl and the Aral Sea", the Association "Civil Alliance of Kyzylorda region" (2013 - 2015);
- Head of the Department of Criminal Legal Disciplines of Zhetysu University named after I.Zhansugurov (2017 - present).

Khusainova Gulzada Anuarovna

Head of the Department "Music Education" of the Kazakh National University of Arts, Candidate of Pedagogical Sciences, PhD

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Education: Alma-Ata State Conservatory named after Kurmangazy (1985), postgraduate course at the Research Institute of Pedagogy of the Academy of Pedagogical Sciences of Ukraine (1995).

Work experience:
- From Teacher of the Department of Musical Instruments to Head of the Department of Musical Art and Education of the L. N. Gumilyov Eurasian National University (1985-2008);
- Head of the Department of "Music Education", Vice-Rector for Educational Work, Associate Professor of the Department of Music Education of the Kazakh National University of Arts (from 2008-to the present).
Awards: Badge of the Ministry of Education and Science of the Republic of Kazakhstan "Honorary Worker of Education of the Republic of Kazakhstan" (2013).

Ministry of Science and Higher Education of the Republic of Kazakhstan

Ministry of Education and Science of the Kyrgyz Republic